At Vesture Go, we’re committed to delivering premium performance activewear to your doorstep with speed and care. Our transparent shipping and returns policies ensure you can shop with confidence, knowing we stand behind every product we create.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your activewear arrives in perfect condition.

Shipping Options & Timelines

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after shipping

Our Hassle-Free Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. Please review the following requirements before initiating a return:

Return Conditions

  • Items must be in original condition with tags attached
  • Unwashed and unworn
  • In original packaging with all accessories

Important: For hygiene reasons, we cannot accept returns on swimwear, socks, and sports bras unless they arrive defective or damaged. These items are considered final sale.

How to Return an Item

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order using the template below.
  2. Get Approval: Our Quincy-based team will respond within 1-2 business days with return instructions and an RMA number.
  3. Package Securely: Use the original packaging if possible.
  4. Ship Your Return: Send to our fulfillment center using a trackable method (customer pays return shipping unless item is defective/incorrect).
  5. Wait for Processing: We’ll inspect items and process your refund/exchange within 3-5 business days of receipt.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Vesture Go Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Reason for Return/Exchange: [Please specify] [For exchanges only]:
– Desired Replacement Item: [Product Name]
– Size: [Size]
– Color: [Color]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Information

  • Method: Refund to original payment (Visa, MasterCard, JCB, or PayPal)
  • Processing: 3-5 business days after we receive return
  • Bank Timing: Additional 5-10 business days may be needed for refund to appear
  • Shipping Costs: Non-refundable unless return is due to our error

Exchange Information

  • We’ll ship replacement once we receive and process your return
  • Customer pays shipping for new item unless exchange is due to our error
  • Price differences will be adjusted (you pay more or receive refund for less)

Damaged or Defective Items

If you receive damaged/defective items (including technical fabrics with manufacturing flaws):

  1. Contact us immediately at [email protected] with photos
  2. We’ll provide a free return shipping label if needed
  3. You’ll receive full refund or replacement at no additional cost

Performance Guarantee

We stand behind our premium activewear craftsmanship. If you experience issues with our technical fabrics beyond the return window, contact us – we may be able to help.

Return Shipping Address

After receiving your RMA number, ship returns to:

Vesture Go Returns
[Fulfillment Center Address – Provided with RMA]
Quincy, MA 02169
United States

International returns (outside U.S.): You may be responsible for customs duties/taxes. We recommend declaring as “Returned Goods” with no commercial value.

Need Help?

Our customer service team is ready to assist with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Vesture Go – where performance meets style in every stitch.