At Vesture Go, we stand behind our premium performance activewear just as we stand behind your right to complete satisfaction. If for any reason you’re not 100% happy with your purchase, our straightforward returns and exchanges process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • Unwashed and unworn
  • In original packaging with all accessories
Note: For hygiene reasons, we cannot accept returns on swimwear, socks, and sports bras unless they arrive defective or damaged. These items are final sale.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our Quincy-based team will respond within 1-2 business days with return instructions and an RMA number.
  3. Package your items securely in the original packaging if possible.
  4. Ship your return to our fulfillment center using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.
  5. Wait for processing – Once received, we’ll inspect your items and process your refund or exchange within 3-5 business days.

Return/Exchange Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Vesture Go Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for Return/Exchange: [Please specify] [For exchanges only]: – Desired Replacement Item: [Product Name] – Size: [Size] – Color: [Color] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Information

Once your return is approved and processed:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear in your account
  • Original Shipping: Shipping costs are non-refundable unless the return is due to our error

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • You’ll be responsible for shipping costs for the new item unless the exchange is due to our error
  • If the replacement item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item (including our technical fabrics with manufacturing flaws):

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a free return shipping label if needed
  • You’ll receive a full refund or replacement at no additional cost
Performance Guarantee: We stand behind the quality craftsmanship of our activewear. If you experience any issues with the performance of our technical fabrics beyond the return window, please contact us – we may be able to help.

Return Shipping Address

After receiving your RMA number, please ship returns to:

Vesture Go Returns
[Fulfillment Center Address – Provided with RMA]
Quincy, MA 02169
United States

Note: For international returns (outside the U.S.), you may be responsible for customs duties and taxes. We recommend declaring the package as “Returned Goods” with no commercial value.

Questions?

Our customer service team is ready to help with any questions about our returns and exchanges process. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Vesture Go – where performance meets style in every stitch.