Welcome to Vesture Go’s FAQ section! We’ve compiled answers to common questions about our performance-driven activewear, shipping policies, and more. Can’t find what you need? Contact our customer service team at [email protected].
Product Questions
What makes Vesture Go activewear special?
Our performance-driven apparel features signature DreamKnitâ„¢ fabrics designed for comfort and style during movement. We focus on premium quality with details like flatlock seams and moisture-wicking technology.
What types of activewear do you offer?
Our collections include: Hoodies & Jackets, Leggings, Sports Bras, Tanks, Short Sleeve Tops, Bottoms, Dresses & Jumpsuits, Swimwear, and accessories like Bags, Headwear, and Socks.
How do I choose the right size?
Each product page includes detailed size charts. For optimal fit, measure yourself and compare with our measurements. Our pieces are designed for movement with some stretch, but if you’re between sizes, consider sizing up for looser fits or down for compression.
Do you offer plus sizes?
Currently, our size range focuses on standard activewear sizing (XS-XL). We’re constantly expanding our offerings based on customer feedback.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide, excluding some remote areas and parts of Asia. During checkout, you’ll see if we can deliver to your location.
What shipping options are available?
Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch (1-2 day processing).
Free Shipping: For orders $50+ via EMS, delivered in 15-25 business days after dispatch.
How long does processing take?
All orders are processed within 1-2 business days by our Quincy-based team before shipping.
Can I track my order?
Yes! All orders include tracking. You’ll receive a shipping notification email with tracking details when your order dispatches.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unworn with original tags attached. Contact [email protected] to initiate returns.
Are there return fees?
Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping fees are non-refundable.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Do you offer exchanges?
Currently, we process returns for refunds only. To get a different size or color, please place a new order after your return is processed.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Contact your payment provider for specifics.
Account & Orders
How do I check my order status?
Log into your account or use the tracking link in your shipping confirmation email. For assistance, email [email protected].
Can I modify or cancel my order?
We process orders quickly to get them to you fast. Contact us immediately at [email protected] if you need changes – we’ll try to accommodate if your order hasn’t shipped.
Do you offer discounts for bulk orders?
For large quantity orders (15+ pieces), please contact us directly at [email protected] for potential wholesale pricing.
Still have questions? Our customer service team is ready to help! Email us at [email protected] or write to our Quincy headquarters at 15 Taft Street, Quincy, US 02169.
Thank you for choosing Vesture Go – where performance meets thoughtful design in every stitch and delivery.